Enhancing the Qatar Airways Check-in Experience
My Role
Senior Product Designer
Challenge
The check-in process was fragmented, requiring users to navigate multiple steps manually. Additionally, there was no way to estimate luggage weight before arriving at the airport, leading to unexpected fees and friction. The tab bar also lacked interactivity, missing an opportunity to improve navigation.
Solution
- Direct Check-in Access and luggage: Users can now start check-in with his luggage directly from the "My Trips" section with a clear CTA.
- AI-Powered Luggage Weight Estimation: Users can scan their luggage with their phone camera for an approximate weight, preventing surprises at the airport.
- Streamlined Boarding Pass Experience: The boarding pass screen provides clear next steps and allows users to self-check their luggage seamlessly.
Prototype
Try the interactive prototype to experience the new streamlined check-in and luggage tracking firsthand
View Prototype Micro interaction
Micro-interactions in the tab bar create a more engaging and responsive experience, guiding users smoothly through key actions
Key outcome
- Enhanced My Trips section with interactive CTA
- Improved tab bar for a more intuitive experience
- Simplified check-in with a step-by-step vertical flow
- Seamless luggage tracking post-check-in
